Contact the Editorial Desk
We owe readers a clear route to reach us, and a clear account of what happens when they do.
Have a look at our partnerResponse times we aim for
Because we publish reviews that readers rely on when choosing where to trade, we take on the obligation to be reachable and to answer in reasonable time. Every message sent through the contact form on this site reaches the editorial desk. We read all of them, and we try to reply to substantive enquiries within five working days.
That figure is an aim, not a guarantee. Volume varies, and some messages need checking against our published material before we can answer properly. If your question concerns something already covered in the review, a reply may simply point you to the relevant passage rather than restate it.
We do not run a telephone line and we do not staff a live chat. The contact form is the only channel we monitor, and messages sent anywhere else may not reach the people who can help. Please write in English; we cannot commit to answering correspondence in other languages.
Complaints about this site
If you believe something we published about the broker is inaccurate, unfair, or out of date, tell us which page and which statement, and explain why. We keep our own record of corrections and we will look at the point against the sources we used. Where we got it wrong, we will amend the text and note the change.
Complaints about this site are handled by the editors who wrote the material in question, reviewed by the person responsible for the section. We do not have an external ombudsman or regulator to escalate to, and we do not claim to be supervised by anyone. What we can offer is a straight answer: either we correct the record, or we explain why we stand by what we wrote.
We will not remove a review, soften a finding, or add favourable wording because a reader, a representative of the broker, or anyone else asks us to. Editorial independence is the only thing that makes this site worth reading, and it applies to complaints as much as to anything else.
Press and partnership enquiries
Journalists, researchers, and publishers are welcome to write through the contact form. Say what you are working on, what you need from us, and your deadline. We answer press questions where we can, within the limits of what we actually know; we will not speculate about the broker's finances, ownership, or internal decisions, and we will not comment on matters outside our published work.
On partnerships, be aware of the constraint we work under. This site is an independent editorial resource. It is not the broker, it is not affiliated with the broker, and it does not provide financial services, accounts, deposits, or advice. We do not sell coverage, we do not accept payment for a favourable review, and we do not enter arrangements that would give a commercial partner influence over what we publish.
That rules out most of what is usually meant by a partnership enquiry. If your proposal depends on us promoting a product, referring readers to open an account, or altering our findings, the answer will be no. Enquiries about licensing our text or citing it in published work are a different matter and can be discussed.
What the editors answer
We answer questions about our own review: how we tested, what we observed, when we last checked a feature, why a particular point was weighted as it was, and what our sources were. We also answer questions about our methods and corrections policy, and we will clarify any sentence a reader finds ambiguous.
We do not answer questions about your account, your deposits or withdrawals, verification checks, trading conditions on your own agreement, or anything else that belongs to the broker's relationship with you. We cannot see your account, we cannot intervene in a dispute, and we cannot pass messages to the broker on your behalf. We also do not give trading advice, recommend instruments, or comment on whether any product suits your circumstances.
For all of that, go to the broker's own support. Trade Nation provides its own client service channels, listed on its official website and inside its client area, and those are the correct routes for account issues, complaints about the service, and anything requiring access to your details. This site has no access to any of it.
